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Hard & Soft Skills

Technology & Web Applications

Livestream & Hybrid Video Conferencing (Zoom/Teams)

M365 Products

Programming (HTML/CSS JavaScript/Python)

Communication Tools

Email & Text Marketing

Social Media Marketing

Software as a Service 

71 WPM (98% accuracy)

Project Management

Problem Solving

LinkedIn Learning Certified

Teamwork & Collaboration 

Flexible / Change-Oriented

Research & Development

Metrics & Statistics

Virtual Engagement Insights

Surveys & Anecdotal Feedback

Registration / Attendance Data

Newsletter Audience Growth

Networking & Partnerships

Contracts & MOUs

Programming 

Customer Relationship Management (CRM)

Visibility Outreach / Tabling  

Community Relations

Volunteer Training

Cross-Promotion

Sponsorship

Social Media

Grant Management

Annual / Interim Reports

Budget Planning

Time Management

Verbal / Written Communication

Strategic Thinking

Lifelong

Learning

Professional Development

Staff Instruction & Training

Recorded Presentations

Inclusive Learning Models

Certifications & Clearances

Valid

2024-2029

This course is approved for 3 continuing education credits and has been approved by the PA Department of Human Services and the PA Department of State to meet ACT 31 Child Abuse Recognition and Reporting Training requirements.  Additionally, this course has been approved by the PA Department of Education to meet the Recognizing Child Abuse and Mandated Reporting components of Act 126 of 2013 training requirements. 

Adult Mental Health First Aid Certification

2/2024

Mental Health First Aid for Adults teaches people how to recognize signs of mental health or substance use challenges in adults ages 18 and older, how to offer and provide initial help, and how to guide a person toward appropriate care if necessary. Topics covered include anxiety, depression, psychosis, and addictions.

Project Management Foundations Certification

5/2023

In this LinkedIn Learning course, Bonnie Biafore, PMP, explains the fundamentals of project management, from establishing project goals and objectives and building a project plan to managing resources and work, meeting deadlines, and closing the project. Along the way, she provides tips for communicating, holding meetings, keeping a project on track, and gaining customer acceptance. The course also provides an overview of the changes introduced in the Project Management Institute’s A Guide to the Project Management Body of Knowledge Seventh Edition. This course provides exercises for most videos based on a healthcare/IT case study project.

Reflective Structured Dialogue
Facilitator Training

9/2020

5/2021

10/2022

Essential Partners' trademark dialogue method, Reflective Structured Dialogue (RSD), is designed to help communities and organizations disrupt those patterns to hold open, honest, constructive conversations about potentially divisive topics. RSD relies on preparation, conversational structures, question design, facilitation skills, and reflective practices to encourage people to engage meaningfully across differences. This approach allows for groundbreaking conversations that restore trust, deepen mutual understanding, and lay the foundation for collaborative action.

10/2019

10/2022

The four-part training is an empathy-driven approach that provides best practices for library staff on how to understand the homeless population and serve them better. There are also practical tips on how to deal with and de-escalate common situations and issues, and make staff feel empowered and safe. 

5/2021

LUMA helps individuals, teams and organizations to learn and apply human-centered design techniques through training that’s fully online or a blend of in-person and online learning.

LUMA teaches design thinking as a flexible, easy-to-learn and scalable system that any member of your team, in any position, can use in their daily work to solve problems. The LUMA System of Innovation framework is made up of 36 human-centered design methods that are organized around three key design skills — Looking, Understanding and Making.

10/2019

The cornerstone of CPI since 1980, this program is considered the global standard for crisis prevention and intervention training. With a core philosophy of providing for the Care, Welfare, Safety, and Security of everyone involved in a crisis situation, the program's proven strategies give human service providers and educators the skills to safely respond to various levels of risk behavior while balancing the responsibilities of care.
 

Pennsylvania Library Association 
Leadership Academy

6/2019

The PaLA Academy of Leadership Studies (PALS) offers leadership development for librarians. PALS driving philosophy is that leadership is a choice we make not a position we hold. Since its introduction in 2009, the PALS programs have sought to mentor librarians from all walks of life and encourage them to become active participants and leaders in their own right.

Additional Clearances

Valid
2024-2029

  • Federal Criminal History Record Check

  • Pennsylvania State Criminal Record Check

  • Pennsylvania Child Abuse History Clearance

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© 2025 Jessica D. Bayless
All Rights Reserved.

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